Store Policies

Store Policies – Nunu’s Baking Essentials

Welcome to Nunu’s Baking Essentials, where small-batch dreams turn into big-time baking wins. We’re committed to delivering exceptional products and experiences to every home baker and small business we serve. Please take a moment to review our store policies below.

📦 Shipping Policy

Processing Time:
All in-stock orders are processed within 1–3 business days (excluding weekends and holidays).

Delivery Time:

  • Standard shipping: 3–7 business days

  • Expedited shipping options available at checkout

  • Tracking info is emailed as soon as your order ships

Shipping Areas:
Currently, we ship within the United States. We hope to expand internationally soon!

🛒 Pre-Order Policy

Pre-orders give you early access to high-demand products—like our mixers—before they officially launch or restock.

How It Works:

  • Payment is collected at the time of your order to reserve your item

  • Estimated shipping dates will be clearly listed on each product page

  • If your order includes both in-stock and pre-order items, everything ships once all items are available (unless noted otherwise)

Cancellations & Changes:

  • You may cancel a pre-order for a full refund within 48 hours of placing your order

  • After 48 hours, we begin processing your reservation and cancellations may not be possible

  • Need to change your shipping address? Just email us at support@nunusbakingessentials.com

We’ll keep you informed with updates as your product gets closer to shipping. Thank you for supporting our small business and helping us plan smarter!

🔁 Returns & Exchanges

We want you to love your purchase! If something isn’t quite right, we’re happy to help.

Return Eligibility:

  • Returns accepted within 14 days of delivery

  • Item must be unused, in original packaging, and in sellable condition

  • Return shipping is the customer’s responsibility unless the product is damaged or defective

Exclusions:

  • Used mixers and accessories

  • Gift cards

  • Items marked final sale

Refunds:
Refunds are processed to your original payment method within 5–7 business days of receiving the returned item.

Exchanges:
To exchange an item, contact us at  support@nunusbakingessentials.com, and we’ll guide you through the process.

💳 Payment Policy

We accept the following payment methods:

  • Visa, Mastercard, American Express, Discover

  • PayPal

  • Apple Pay / Google Pay (where available)

All payments are processed securely. Your privacy and protection are our priority.

🛡️ Warranty Information

All Nunu’s Baking Essentials stand mixers come with a 1-year limited warranty covering manufacturer defects.

Warranty Does Not Cover:

  • Accidental damage, misuse, or normal wear and tear

  • Unauthorized modifications or repairs

To initiate a warranty claim, contact:  support@nunusbakingessentials.com 

🔐 Privacy & Data Protection

We respect your privacy. Any information collected is used strictly to process your order, improve your experience, or send marketing (if you opt in). We will never sell or share your data with third parties without your consent.

Full details available in our Privacy Policy.

🧁 Customer Support

We’re here to help!
📧 Email:  support@nunusbakingessentials.com
🕒 Support Hours: Monday – Friday | 9:00 AM – 5:00 PM EST

Thank you for choosing Nunu’s Baking Essentials. We’re honored to be a part of your kitchen journey—whether you're just getting started or growing your baking business one sweet step at a time.